SUPPORT
Returns & Warranty
Help with returns, product issues and warranty enquiries.
Please do not include glucose readings or other health information in the general enquiry form.
How to request assistance
1
Contact the team
Explain the return or product issue through our Contact Us form.
2
Provide your details
Include purchase proof, date and seller, model, and serial or LOT number where available. Add photographs for delivery damage.
3
Discuss the next steps
Contact us about assessment and return or collection arrangements before sending goods. The outcome depends on your purchase and the rights that apply.
Change-of-mind requests
Changing your mind does not, by itself, create a right to a refund under Australian Consumer Law. Contact us to discuss your request before sending an item back.
A change-of-mind enquiry is separate from a claim concerning damaged, faulty or incorrectly described goods.
Faulty products
For a major failure, you may choose a refund or replacement. You may also have a right to compensation for reasonably foreseeable loss or damage.
A minor failure must be addressed without charge within a reasonable time. If it cannot be resolved within a reasonable time, further remedies may be available.
Original packaging is not required to raise a faulty-product claim. Please provide a receipt or another reasonable form of proof of purchase.
Warranty & CGM support
If a commercial warranty was provided with your product, refer to its coverage, duration and claim conditions. Include your model and any warranty document when making an enquiry.
For a component issue, identify Anytime 5Pro or CT3, the affected part and when the problem occurred, including whether the sensor had been activated or worn.
The Anytime 5-series device is disposable and has no parts for users to repair. If it fails during use, contact the manufacturer or agent and do not dismantle it. You may also contact the seller about consumer guarantee remedies.
CT3 has separate sensor, transmitter and charging components. Sensor wear duration and transmitter service life do not establish a commercial warranty period. Follow your model’s instructions and ask for handling instructions before posting a used sensor.
Damaged deliveries
Inspect your delivery promptly. If goods arrive damaged, keep the affected goods and packaging where practicable, take clear photographs of the outer carton and products, and contact us as soon as possible.
Provide your purchase details and describe the damage so the issue can be assessed and appropriate return, replacement or refund arrangements discussed. Your statutory rights remain unaffected.
Return costs & refunds
For product quality issues or recalls, contact us to discuss collection or return arrangements. If a fault covered by consumer guarantees is confirmed, reasonable return costs you have paid must be reimbursed; keep your postage or transport receipt.
A refund required under consumer guarantees is provided in the original payment form unless you agree otherwise. For a major failure, no deduction is made for your use of the product.
Your consumer rights
Goods sold to consumers in Australia are covered by consumer guarantees. Those rights cannot be excluded by this page or by a commercial warranty.
A commercial warranty is additional to consumer guarantees. Its expiry does not, by itself, end your rights under Australian Consumer Law.
Please do not include glucose readings or other health information in the general enquiry form.
Use our Contact Us form for orders, returns and product enquiries. If you purchased from another retailer, contact that seller about your purchase. The seller remains responsible for addressing rights under Australian Consumer Law.