DELIVERY & SUPPORT
Shipping Policy
Orders are processed promptly and shipped through trusted logistics partners. Please read the information below about dispatch, delivery and support with shipping enquiries.
Dispatch & delivery at a glance
Stage
Delivery times may vary for remote areas, public holidays or unforeseen logistics disruptions.
Timeframe
Before dispatch
Dispatch
Delivery
Warehousing and regulatory compliance
All products are stored and managed through JD Logistics warehouses. Warehousing operations comply with relevant Therapeutic Goods Administration (TGA) requirements, including expiry date management and batch/lot number control, to support product integrity, traceability and regulatory compliance.
Pre-dispatch inspection and documentation
Before dispatch, all orders undergo a standard inspection process. We visually inspect goods before shipment and photograph products and packaging for our records. These records assist with logistics claims and damage assessments if issues arise during transit.
Order processing timeframes
Orders are typically dispatched within 2 business days after payment confirmation.
Delivery methods
Pallet-level orders: delivered via JD Logistics pallet freight.
Orders below pallet quantity: delivered via standard courier or parcel services.
The final delivery method is determined by order size, weight and delivery location.
Estimated delivery timeframes
Delivery is expected within 3–5 business days after dispatch.
Delivery times may vary for remote areas, public holidays or unforeseen logistics disruptions.
Delivery inspection
Please inspect your goods promptly upon delivery.
Starting point
Shipping enquiries
For shipping or after-sales enquiries, please contact our customer service team.
Delivery details
Delivery address
Orders are shipped only to the address provided at checkout. Please ensure your address details are accurate.
Re-delivery charges
Additional charges may apply for re-delivery caused by incorrect address details or failed delivery attempts.
Risk & support
Risk transfers upon handover to the logistics provider; however, we will actively assist in resolving any delivery issues.
Delivery inspection and transit damage
Inspect your goods promptly on delivery. If goods are damaged during transit and are not fit for use:
What to do
1. Retain the damaged goods and original packaging.
2. Take clear photos of the outer carton and affected products.
3. Contact us as soon as possible with supporting information.
How we help
Once transit damage is confirmed, we will send replacement products based on the damaged quantity, lodge a claim with the logistics provider, and provide timely updates and the final outcome.
Product quality issues, returns & recalls
In the event of product quality issues, returns or regulatory recalls, we will arrange logistics collection from your premises. Products will be replaced or refunded depending on the circumstances. All actions will be conducted in accordance with TGA and applicable regulatory requirements.
Dispatch
Typically within 2 business days
After payment confirmation
Delivery
Expected within 3–5 business days
After dispatch
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